NOTHING STATED OR IMPLIED IN THESE DETAILS WILL AFFECT YOUR STATUTORY RIGHTS.
Your use of this Website and all contents and products herein, is governed by these Terms and Conditions. By using any part of this Website you accept these Terms and Conditions.
We may revise these Terms and Conditions at anytime by updating this posting. It is advised that you check this Website regularly to review these Terms and Conditions because all amendments will also be binding on you.
PLEASE NOTE THAT FOR SAFETY REASONS ALL CREDIT CARD PAYMENT IS TAKEN THROUGH 'THE EQUINE ART COMPANY LTD'. THIS IS BRETT LOHN'S SPECIALIST EQUESTRIAN ART COMPANY. IT IS FULLY PCI/DSS COMPLIANT AND IS REGULARLY TESTED BY SECURITYMETRICS FOR ONLINE SAFETY. TRANSACTIONS ARE TOTALLY SAFE. WE ALSO ACCEPT PAYMENT VIA PAYPAL.
Customer Service and Support
Customer Service and Support is primarily available via email: firstname.lastname@example.org (24 hours) It is also available on +44(0)1372 360566. Telephone support is available Monday to Saturday 10:00am - 4:00pm, Tuesday 9:00am - 1:00pm (GMT)
All goods offered for sale via our Website are priced in Pounds Sterling (£). Customs and import duties are not included. The customer is solely responsible for payment of any surcharges. If for any reason these charges are charged back to us we will deduct them from your original payment method.
We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, JCB, Switch and Solo.
Due to fluctuating market values, especially on our Limited Edition Prints, all prices are subject to change (increase) but will not be changed once your order is accepted.
Title to the goods will pass to you, the buyer, on payment in full of the price of the goods including carriage.
All orders will normally be despatched within 2 working days of your payment clearing to our satisfaction. If any delay occurs you will be notified immediately.
All shipping/delivery charges are shown on your order form prior to your committing to your purchase. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.
All items are carefully checked before despatch. Occasionally items may arrive damaged, defective or unacceptable and we will make every effort to rectify the situation.
We will do our best to ensure that you are fully satisfied with your purchase.
If your goods arrive damaged in transit or faulty, please keep all of the packaging material and notify us within 10 days of receiving them. You will be given the option to have the product replaced at no charge to you or to receive a full refund once we have received the returned goods from you. This does not affect your statutory rights.
All prints are despatched in security sealed transparent packaging rolled inside a custom designed cardboard tube. Once the inner transparent packaging has been opened it is deemed that the item within has been unconditionally accepted by the buyer. Any returns made once the inner packaging has been disturbed are accepted solely at the vendor's discretion. The packaging has been designed so that you, the buyer, can easily view the print without disturbing the inner transparent packaging.
Should you wish to return a print that is neither faulty nor damaged without disturbing the inner packaging, you must contact us by telephone or email within 21 days of receiving the item. You must not return the item to us until you have received a returns number from us. Once we have received the returned item from you, you will be offered a full refund less the original cost of postage (free to UK & ROI). The cost of return postage under such circumstances must be met by you. All items remain your responsibility until they have been received by us. We cannot refund returned items that are lost or damaged in transit before they reach us. All returns must reach us within 28 days of you receiving the item.
For further information please email us: email@example.com. This does not affect your statutory rights.
Please contact us before returning any item. No returns will be accepted until you have received a returns number from us.
This will be issued to you once you have contacted us.
If you wish to cancel your order you may do so by contacting us via email or telephone within 24 hours of placing your order.
Due to our quick despatch targets it is not possible to cancel your order any later than this.
We will attempt to ensure that the information available on the Website at any time is accurate. However we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.
We conform to the requirements of the Data Protection Act, 1998. We will not pass any of your information on to any third party unless required to do so by law. We will never collect sensitive information about you without your explicit consent. The type of information we will collect about you includes: your name, address, email address, telephone number. This is to help us process your order and to provide you with the best possible service. We may send you information from time to time with regard to new artwork available from Brett Lohn. If you do not wish to receive such information please email/phone us with your name and address to let us know.
Copyright for the images and text displayed on this Website remains with Brett Lohn. Further distribution of the images in whatever format may be the subject of Legal proceedings.
Law and Jurisdiction
The contract shall be deemed to be made in England. All Contracts made between The Equine Art Company Ltd and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.